LLCU's System Upgrade is taking place this weekend. Visit our System Upgrade page to find everything you need to know to be prepared.
System Upgrade Info
System Upgrade Timeline & Closures
| Dates: |
Impacted Services: |
Friday, October 25th at 2:00p.m.
|
Mobile Deposit will be unavailable beginning at this date and time. This service
will be restored on Tuesday, October 29th at 8:00a.m. |
| Friday, October 25th at 5:00p.m. |
All LLCU Branches will close at 5:00p.m. LLCU Online & Mobile Banking services
will be unavailable beginning at 5:00p.m. on October 25th. Services will be restored Tues., October 29th
at 8:00a.m. |
| Saturday, October 26th |
All LLCU Branches CLOSED and online banking unavailable. |
| Monday, October 28th |
All LLCU Branches CLOSED and online banking unavailable. |
| Tuesday, October 29th |
All LLCU Branches will re-open at 8:00a.m.
LLCU Online & Mobile Banking
restored at 8:00a.m. |
What to Expect During System Upgrade Weekend
Friday, October 25th - Monday, October 28th
Lobby & Drive-Up Availability
All LLCU branches will close on Friday, October 25th at 5:00p.m. and will remain closed on Saturday, October
26th through Monday, October 28th, 2024 to implement our System Upgrade. All LLCU branches will re-open on
Tuesday, October 29th, 2024 with regular business hours.
*ALL LLCU ATMs will remain in service during this weekend, however, please note that will be a cash withdrawal limit of $250/daily during this weekend.
Online and Mobile Banking Availability
Online and mobile banking will not be accessible beginning at 5:00p.m. on Friday, October 25th (mobile deposit
is unavailable starting at 2:00p.m. on 10/25/24) and they will remain unavailable through Tuesday, October 29th
at 8:00a.m. During this time frame, you not will be able to transfer funds, process new bills, make loan
payments, nor complete mobile deposits. All online and mobile banking services will be restored by Tuesday,
October 29th at 8:00a.m.
Lincoln Line Phone Banking Availability
Lincoln Line Phone Banking will not be accessible beginning at 5:00p.m. on Friday, October 25th through
Tuesday, October 29th at 8:00a.m. Lincoln Line Phone Banking services will be restored by Tuesday, October 29th
at 8:00a.m. Please view the FAQ page at www.llcu.org to re-activate your
enrollment.
Debit and/or Credit Card Usage
You can still use your debit card during the System Upgrade weekend. Daily limits for cash withdrawals and
purchases will be implemented during that weekend as follows: Cash withdrawal limit of $250; and Purchase limit
of $1,000.
Credit cards will not be affected by the system upgrade and can be used as usual.
All transactions made during the upgrade dates, including automatic deposits, pre-scheduled payments, and
transfers, will be processed and posted to your account during normal business hours on Tuesday, October 29th,
2024.
ATM Availability
LLCU ATMs WILL REMAIN IN SERVICE. Please note that for the Upgrade Weekend, there will be daily limits of $250 on cash withdrawals and $1,000 on debit purchases.
Debit and/or Credit Card Assistance
For general credit card inquiries (activation, lost/stolen, disputes, payments, pin changes), please call
1-855-320-5355. For debit card activation or pin changes, please call 1-800-992- 3808. To report a lost or
stolen debit card, please call 1-800- 472-3272. For members in Colchester - you will be UNABLE to activate or
use your new debit/credit cards until Tuesday, October 29th at 8:00a.m.
Automatic Loan Payments
All automatic loan payments will process as scheduled if they are set-up by Friday, October 25th at 5:00p.m.
Direct Deposits
All scheduled ACH and Direct Deposits will post as usual.
Automatic Payments and Bill Pay Transactions
Any pre-scheduled automatic payments and/or Bill Pay transactions will take place during the upgrade. These
transactions will show on your account beginning on Tuesday, October 29th.
Loan Application Availability
Our online consumer loan and mortgage loan applications will not be available from 5:00p.m. on Friday, October
25th through Tuesday, October 29th at 8:00a.m. Those services will be restored on Tuesday, October 29th at
8:00a.m.
Additional Services
The following digital services will also be UNAVAILABLE from Friday, October 25th at 5:00p.m. through
Tuesday, October 29th at 8:00a.m.:
‣ eStatements
‣ Quicken and QuickBooks
‣ Zelle®
Shared Branching Network Availability
Shared Branching will not be available during the System Upgrade dates. However, you will still be able to use
any participating Co-Op fee-free ATMs during the upgrade.
Security of Personal Data and Funds
Your personal information and accounts will remain safe and secure at all times during the System Upgrade and
beyond. Additionally, all LLCU accounts continue to be insured by NCUA (National Credit Union Association) for
up to $250,000 per individual account holder and by ESI (Excess Share Insurance) for up to an additional
$750,000 per individual account holder